Dashboard → AI Agents

AI Agents are team members that talk to your customers for you. They answer questions, qualify leads, and book appointments over the phone (Voice Agents) or in a chat widget on your site (Text Agents). Find them under Customers in the Dashboard.

The AI Agents screen

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Two kinds of agents

Voice Agents

An AI that answers and makes real phone calls. It can answer questions, qualify leads, and book appointments in a natural voice.

Works as a web call button on your site, or with a real phone number your customers can dial.

Voice Agents guide

Text Agents

An AI chatbot embedded on your site. It answers visitor questions from a custom knowledge base, captures leads, and can email you when something needs attention.

Great for 24/7 support, FAQs, and capturing contact details mid-conversation.

Text Agents guide

How they are set up

You do not configure agents from scratch in a settings form. Ask Buildy in chat, and Buildy creates and configures the agent. You test and refine it from this Dashboard section.

Try asking:

Set up a support chatbot for my site
Create a voice agent that answers calls about my services
Add a chat widget that captures leads and saves them to Contacts

Good to know

They represent your brand

Name agents for your business or role, like "Customer Support Agent" or "Booking Assistant," so callers and visitors know who they are talking to.

Logs live here

Call logs and chat conversations are viewable in this Dashboard section so you can see what customers ask and improve the answers.

Keep business info current

Agents work from your business info and knowledge. When services, hours, or pricing change, update that knowledge so answers stay accurate.

Pro tip: start with one job

Give each agent a clear job (support, booking, lead qualification) instead of asking one agent to do everything. Focused agents answer more reliably and are easier to improve from the logs.

Relevant Keywords: ai agents, voice agent, text agent, chatbot, phone calls, customer support, lead qualification.